Frequently Asked Questions
Everything you need to know about your Aquaplanet gear and orders.
What is the standard shipping time for paddleboards?
We offer expedited shipping on all boards. Domestic orders typically arrive within 3-5 business days, while international shipping may take 7-12 business days depending on the destination.
Do your inflatable SUPs come with a warranty?
Yes, all Aquaplanet inflatable stand-up paddleboards come with a comprehensive 2-year warranty covering manufacturing defects and material failures.
What is your return policy for water sports equipment?
We offer a 30-day trial period. If you are not satisfied with your purchase, you can return it in its original packaging for a full refund, minus the return shipping costs.
Are the paddleboards suitable for beginners?
Absolutely. Our 'All-Rounder' series is specifically designed with extra width and stability to help beginners find their balance quickly and safely.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment plans through Klarna and Affirm.
How do I maintain my inflatable board for longevity?
We recommend rinsing your board with fresh water after use in salt water, drying it completely before folding, and storing it in a cool, dry place away from direct sunlight.