Returns & Exchanges

At Aquaplanet, we want you to be fully satisfied with your gear, which is why we offer a 30-day return window for all unused equipment in its original packaging. Our goal is to ensure you have the right tools for your next aquatic adventure with zero hassle.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare the Package

  Securely pack your items in their original boxes, ensuring all tags, manuals, and accessories are included to qualify for a full refund.

• 3.
  Ship It Back

  Print the prepaid shipping label provided by our portal and drop your package off at any authorized carrier location.

• 4.
  Quality Inspection & Refund

  Once our warehouse team inspects the returned gear, we will process your refund or ship your exchange item within 5-7 business days.